Shipping policy

Order Processing

  • Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
  • Once your order has been processed and shipped, you'll receive a confirmation email with tracking information (where available).
  • During sales, holidays, or promotional periods, processing times may be slightly longer.

            

Shipping Times

Estimated delivery times:

Region Estimated Delivery Time
United States 5–10 Business Days
Canada 7–14 Business Days
United Kingdom 5–10 Business Days
Europe 7–15 Business Days
Australia & New Zealand 7–15 Business Days
Rest of the World 10–20 Business Days

Please note that these are estimated delivery times and may vary due to customs, weather conditions, or carrier delays.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Free Shipping: We offer free standard shipping on qualifying orders. The minimum purchase amount will be displayed during checkout.

Order Tracking

Once your order has shipped, you'll receive an email containing your tracking number (if applicable). Tracking information may take 24–48 hours to become active.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority.

These charges are the responsibility of the customer and are not included in the product or shipping price.

Incorrect Shipping Address

Please ensure your shipping address is correct before completing your purchase.

Aurelle is not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us immediately. We'll do our best to update your order before it ships.

Lost or Delayed Packages

If your package appears delayed beyond the estimated delivery window, please contact us first so we can investigate with the shipping carrier.

If a package is confirmed lost in transit, we'll work with you to arrange a replacement or refund where appropriate.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the damaged item(s)
  • Photos of the packaging

We'll review your claim and provide a suitable resolution as quickly as possible.

Order Changes & Cancellations

Orders can only be modified or canceled before they have been processed for shipment.

Once an order has shipped, we cannot make changes or cancel it.

Contact Us

If you have any questions regarding shipping, please contact our support team.

Email: zarluk10@gmail.com

Thank you for choosing Aurelle. We appreciate your trust and look forward to helping you feel confident in your skin.